Questions, answered.

Marcus is a personal assistant that learns what matters to you, helps you think through decisions, and keeps important work moving.

You can reach Marcus through iPhone, Mac, Web, voice, WhatsApp, or Telegram. Your context carries across those surfaces, so you do not have to keep starting again.

Most AI chatbots wait for a question and begin with limited context. Marcus builds an ongoing understanding of your goals, people, projects, preferences, decisions, and commitments.

That context helps Marcus give more relevant advice, remember what you decided, and follow up before momentum slips.

Marcus can talk with you through voice or text, remember useful personal and business context, work with Google and Outlook Calendar, create reminders and todos, track commitments, join supported meetings, and continue conversations through WhatsApp or Telegram.

Marcus does not manage your email inbox, send external communications without approval, or take consequential actions without your confirmation.

Marcus can handle continuous context, immediate capture, reminders, and follow-through that are difficult to maintain across a busy day. It can also work alongside an existing assistant or team.

Marcus does not replace human judgment, relationships, negotiation, or the people who help run your business.

Yes. You can talk with Marcus through WhatsApp and continue with the same personal context available on iPhone, Mac, Web, and Telegram.

No. Marcus does not connect to or manage your email inbox. It can help you think through or draft wording inside a conversation, but it does not read or send email.

Two paths, both take under a minute:

• iPhone — install the iOS app from the App Store, sign in, and start texting Marcus from inside the app. Voice mode works on day one.
• WhatsApp / Telegram — sign in to the web app, go to Settings → Channels, and connect WhatsApp or Telegram. Marcus becomes a contact you can message anytime.

You don't need to install anything to use Marcus through WhatsApp or Telegram.

Open the web app and sign in with Google. The same account works on iOS and Mac — sign in once, your plan and history follow you everywhere.

Marcus has two subscription plans:

• Yearly — $149.99/year (works out to $12.50/month, saving 37% vs. monthly)
• Monthly — $19.99/month

Both include a 7-day free trial, 10 meeting hours per month with rollover, and full access to Marcus across iOS, macOS, Web, WhatsApp, and Telegram. Cancel anytime.

Need more meeting time? Add a one-time hour pack: 5 hours for $9.99 or 20 hours for $29.99 — the 20-hour pack saves 25%. Hour packs never expire.

The first 7 days are free. You won't be charged during the trial period. If you cancel before the trial ends, you pay nothing — and you keep using Marcus until day 7.

Yes. Cancel any time and you keep access until the end of your current billing period.

• iOS or Mac App Store — cancel from Settings → Apple ID → Subscriptions, or directly in the App Store app.
• Web (Stripe) — open the Marcus web app, go to Settings → Manage subscription, which takes you to the Stripe customer portal.

Hour packs are one-time purchases; they don't auto-renew, and unused hours never expire.

The yearly plan is our discount — it's effectively 37% off the monthly price. We don't offer a separate student or non-profit tier yet.

For refunds: App Store purchases are handled by Apple via reportaproblem.apple.com. Web purchases are handled directly by us — email hello@trymarcus.app within 14 days of purchase.

Not yet. Marcus is currently one assistant per person — each user has their own subscription, calendar, memory, and meeting hours. We're working on a team plan; if you'd like to be on the early-access list, email hello@trymarcus.app.

Every Marcus subscription includes 10 meeting hours per month. A meeting hour is consumed when Marcus joins a scheduled call to capture notes and follow-ups.

• Rollover — unused subscription hours carry into the next month, so a slow week doesn't go to waste.
• Hour packs — stack one-time packs on top: 5 hours ($9.99) or 20 hours ($29.99). Purchased hours never expire.
• Order of use — Marcus uses your monthly subscription hours first, then dips into hour packs.

Marcus joins meetings on Zoom, Google Meet, and Microsoft Teams. As long as the calendar event has a video link Marcus recognizes, it can join.

You remain in control. Marcus joins supported meetings that you schedule, approve, or configure for meeting capture. You can review which meetings Marcus will join and opt out before a meeting starts.

For every meeting Marcus joins, you get:

• A concise summary of what was discussed
• A list of decisions made
• Action items, attributed to people, with suggested due dates
• A searchable transcript
• Follow-up points you can review and use in your own communication

Marcus will warn you when you're close to your monthly limit. Add a 5-hour or 20-hour pack at any time — they top up immediately and never expire. Existing meetings already in progress keep recording without interruption.

iOS (iPhone), macOS (Mac), Web, WhatsApp, and Telegram. Same account, same memory, same plan across every surface — buy once, use everywhere.

Open Marcus on the web or in the app, go to Settings → Channels, and click Connect next to WhatsApp or Telegram. You'll be guided through linking your account; once done, Marcus becomes a contact you can message anytime — voice messages work too and are transcribed automatically.

Google Calendar and Microsoft Outlook Calendar. Connect a supported calendar from Settings so Marcus can work with upcoming events and help you stay ahead of your schedule. You can revoke access at any time.

No. The web app + WhatsApp or Telegram is enough for daily use. The iOS and Mac apps add voice mode, a polished meetings workspace, widgets, and the ability to interrupt Marcus at any moment.

Yes. Plans are cross-platform. Sign in with the same account on Mac or on the web and your subscription, meeting hours, and history are immediately available.

Dozens. Marcus replies in the language you write in, and you can switch languages mid-conversation. Voice messages on Telegram and WhatsApp are transcribed automatically.

Yes. Your conversations, calendar, and meeting transcripts are private to you. Marcus uses your information only to do the work you ask of it.

• We do not sell your data.
• We do not use your messages or transcripts to train third-party AI models.
• You can delete any conversation, meeting, or transcript at any time.

Full details are in the Marcus privacy policy.

Transcripts are stored in your Marcus workspace and are visible only to you. Marcus uses them to draft follow-ups, surface decisions, and answer your questions about past calls. Delete a transcript and it's gone — including from the index Marcus uses to recall past conversations.

Marcus tells the meeting host (and shows in the participant list) that an AI note-taker is present, in line with consent best-practice and most jurisdictions' requirements.

On secure cloud infrastructure (Google Cloud and Firebase). Data is encrypted in transit and at rest. We never store your calendar password directly—we use OAuth tokens that you can revoke from your Google or Microsoft account at any time.

Open the Marcus app or web dashboard, go to Settings → Account → Delete account. You'll be asked to confirm — once confirmed, your account, conversations, transcripts, calendar links, and billing data are permanently removed.

Prefer to do it by email? Send a deletion request to hello@trymarcus.app from the email address tied to your account.

Web subscriptions: open Settings → Manage subscription → change plan. The change is prorated — you only pay the difference for the remainder of the current period.

App Store subscriptions: open the App Store app → your profile → Subscriptions → Marcus → choose a different plan. Apple handles the proration.

Web: all major credit and debit cards, Apple Pay, Google Pay, and select local methods, via Stripe. App Store: whatever payment method is on your Apple ID.

Yes. Sign in to Marcus with the same account on the new device and your subscription, hours, conversations, and memory come back instantly.

For product or account support, you can:

• Email support@trymarcus.app
• Visit Marcus Help
• Read the privacy policy or terms

We aim to respond within one business day.